Privacy Policy

Fysiotherapie de Jong is committed to protecting your personal data. In this Privacy Policy, we aim to provide clear and transparent information on how we handle personal data.

We make every effort to ensure your privacy and therefore handle personal data with care. Fysiotherapie de Jong adheres in all cases to the applicable laws and regulations, including the General Data Protection Regulation. 

• We process your personal data in accordance with the purpose for which it was provided. These purposes and types of personal data are described in this Privacy Statement;
• Processing of your personal data is limited to only those data that are minimally necessary for the purposes for which they are processed;
• We ask for your express consent if we need it for processing your personal data;
• We have taken appropriate technical and organizational measures to ensure the security of your personal data;
• We do not disclose personal data to other parties unless necessary to carry out the purposes for which it was provided;
• We are aware of your rights regarding your personal data, will inform you of them when necessary, and will always respect your rights.

Fysiotherapie de Jong is responsible for processing your personal data. If, after reading our Privacy Statement, or in a more general sense, you have questions about it or wish to contact us, you can do so via the contact details at the bottom of this document.

Processing personal data of patients or clients

Personal customer data are processed by Fysiotherapie de Jong for the following purpose(s):

• Patient data capture for treatment process
• Capturing client data for the purpose of physical fitness

Basis for this personal data is:

• The treatment agreement for physical therapy treatment sessions or physical fitness subscription.

For the above purpose(s), Fysiotherapie de Jong may request the following personal data from you:

• First name;
• Insert;
• Last name;
• (Business) Phone number;
• (Business) E-mail address;
• Gender;
• Date of birth;
• Health data;
• Insurance details;
• BSN;
• ID or passport number;

Your personal data will be stored by Fysiotherapie de Jong for the purposes of the aforementioned processing(s) for the period:

• For the duration of the treatment agreement. After the end of the treatment agreement, we are held to a legal retention period of 20 years in accordance with the Medical Treatment Agreement Act (WGBO).

Processing of personal data from healthcare providers

Personal data of caregivers are processed by Fysiotherapie de Jong for the following purpose(s):

• Exchange of patient data for the purpose of treatment.

Basis for this personal data is:

• Referral from general practitioner or medical specialist;
• Informing a.k.a. direct access physiotherapy
• Intercollegiate consultation

For the above purpose(s), Fysiotherapie de Jong may request the following personal data from you:

• First name;
• Insert;
• Last name;
• E-mail address;
• Care email address
• Phone number;
• AGB code;

Your personal data will be stored by Fysiotherapie de Jong for the purposes of the aforementioned processing(s) for the period:

• For the duration of the patient's treatment agreement. After the end of the treatment agreement, we are held to a legal retention period of 20 years in accordance with the Medical Treatment Agreement Act (WGBO).

Provision to third parties

We may provide the information you provide to us to third parties as necessary to carry out the purposes described above.

For example, we use a third party for:

• Taking care of digital record keeping (EPD);
• Taking care of the (financial) administration;
• Providing patient satisfaction survey retrieval;
• Providing anonymized data to the National Database of Physical Therapy;
• Processing claims or bank transactions;

We never pass on personal data to other parties with whom we have not concluded a processing agreement. We will of course make the necessary agreements with these parties (processors) to ensure the security of your personal data. Furthermore, we will not provide the data you have provided to other parties, unless this is legally required and permitted. An example of this is when the police request (personal) data from us as part of an investigation. In such a case we are obliged to cooperate and hand over this data. We may also share personal data with third parties if you give us written permission to do so.

Within the EU

We do not provide personal data to parties located outside the EU.

Minors

We only process personal data of minors (persons younger than 16 years of age) if written consent is given by the parent, guardian or legal representative.

Retention period

Fysiotherapie de Jong retains personal data no longer than necessary for the purpose for which it was provided or required by law.

Security

We have taken appropriate technical and organizational measures to protect personal data about you from unlawful processing, for example, we have taken the following measures;

• All persons who may learn of your data on behalf of Fysiotherapie de Jong are bound to secrecy.
• We maintain a username, password policy and two-factor authentication on all our systems;
• We pseudonymize and ensure the encryption of personal data when warranted;
• We make backups of personal data to restore it in case of physical or technical incidents;
• We regularly test and evaluate our measures;
• Our employees are informed about the importance of protecting personal data;

Rights regarding your data

You have the right to access, correct or delete the personal data we have received from you. You can also object to the processing of all or part of your personal data by us or one of our processors. You also have the right to have us transfer the personal data you have provided to yourself or on your behalf directly to another party. We may ask you to identify yourself before we can comply with the aforementioned requests.

Should we process your personal data on the basis of a consent given by you to do so, you always have the right to withdraw this consent.

Complaints

If you have a complaint about the processing of your personal data, please contact us directly. If we cannot work it out with you, we will of course find this very annoying. You always have the right to lodge a complaint with the Personal Data Authority, the supervisory authority in the field of privacy protection.

Questions

If you have any questions or comments following our Privacy Statement, please feel free to contact us.

Contact details

Fysiotherapie de Jong
Tonnerstraat 13
5622 KX Eindhoven
040-2444053
info@fysiotherapiedejong.nl